FAQ - Need some help?
Of course, you can pay the courier directly upon delivery. The cost for this type of cash on delivery shipment is €7.
This commission will be automatically added to the total of your order.
You can choose as a payment method cash on delivery (cash payment at the time of delivery), Paypal, bank transfer or credit card via Stripe.
Free shipping for orders over €70 with electronic payment
From the moment of the order within 48 working hours we will ship your package. You will be sent a notification email and will receive it the following business day. There may be variations based on the times of the year. For more information visit the page: https://jimmycrystal.it/spedizioni-e-resi/
To contact us you can use the live chat
you find on the site or send us an email at: [email protected]
Feel free to follow the detailed procedure you find on this page: ” How to Buy “
To make a return, please follow the detailed procedure on this page: ” Shipping and Returns “
We do not allow the replacement of a purchased product with another on the website.
In the event that you wish to replace a product you will have to exercise your right of withdrawal on the same and subsequently purchase the new desired product.
Of course, once the purchase is complete you can request an invoice by sending an email to: [email protected] indicating: company name, VAT number and unique code.
FAQ - Frequently asked questions about reading glasses
All Jimmy Crystal NY items are handcrafted in Manhattan – NYC with excellent craftsmanship.
This craftsmanship makes each piece unique and for this reason all the more precious. Jimmy Crystal NY glasses combine the search for always trendy and original frames with the realization with quality materials: the glasses become real jewels to wear.
To clean your glasses you can use the special Jimmy Crystal NY cloths that you find in the soft case and our spry.
Avoid all types of solvents and alcohol.
Do not use dirty or abrasive cloths that could alter the characteristics of their filters.
An eye examination is necessary to correctly assess the intensity and nature of the visual problem. The evaluation of the visual problem cannot in any case be based on a self-diagnosis or on the choice of glasses considered suitable on the basis of successive approximations.
The pre-assembled reading glasses are only suitable for near vision. They are not to be used for driving, far sight or eye protection. Improper use of glasses with the wrong diopter can cause visual disturbances and possible migraines. In this case, an eye exam is necessary. Only ophthalmologists are able to control the conditions of vision and the intensity of vision problems. Preassembled reading glasses for “simple” presbyopia should not be used to correct “complex” presbyopia.
In case your eyewear needs assistance due to the loss of some crystals or other cases in which it needs repair, please proceed as follows:
1) Contact our Repair Laboratory at the email: [email protected] attaching the product image and details of the problem.
2) Send the goods by registered mail or courier to our office at the following address:
J.C. ITALIA SRL
VIA GIOLITTI 4
20025 LEGNANO (MI)
The shipping will be at your expense!
Once the glasses have been received, the Laboratory will update you on the repair times.
Standard repairs are carried out free of charge.
In the event of any costs due to particularly elaborate repairs for very damaged glasses, you will be contacted before proceeding for your authorization.
We do not allow the replacement of a purchased product with another on the website.
In the event that you wish to replace a product you will have to exercise your right of withdrawal on the same and subsequently purchase the new desired product.
You can find the measurements of the glasses directly in the product sheet, under the heading: “description”.
Yes, all glasses come with progressive lenses.
They are glasses recommended for reading or do not require a medical prescription (simple presbyopia)
All models are available in 1.50 – 2.00 – 2.5 – 3.0 diopters. Only the “Alfreda” model has 1.00-1.50-2.00 diopters.
No, our lenses are not anti-reflective.
The crystals are not set and are applied by hand one at a time directly on the frame, increasing the value of the glasses. They come with pre-assembled prescription lenses. Changing the lenses is not recommended and in case of tampering the glasses are no longer under warranty. However, many customers turn to their trusted optician. The frame must not be heated as the crystals applied could detach.
The crystals are not set and are applied by hand one at a time directly on the frame, increasing the value of the glasses. They come with pre-assembled prescription lenses. Changing the lenses is not recommended and in case of tampering the glasses are no longer under warranty. However, many customers turn to their trusted optician. The frame must not be heated as the crystals applied could detach.
We suggest to consult your trusted optician.
No, all of our prescription glasses are fitted with prescription lenses.
The crystals are applied with a glue that guarantees an excellent performance. However, knocks and falls can cause the stones to detach. All glasses are supplied with a kit of stones to carry out small repairs. We recommend the use of “Pattex glue”. Glue the stone after having thoroughly cleaned the place where it came off, removing the residues. Detaching it may have left a small residue of glue that must be removed and then you can proceed to glue it again. The glasses must then remain in place for at least 24.
FAQ - Frequently asked questions about sunglasses
All Jimmy Crystal NY items are handcrafted in Manhattan – NYC with excellent craftsmanship.
This craftsmanship makes each piece unique and for this reason all the more precious. Jimmy Crystal NY glasses combine the search for always trendy and original frames with the realization with quality materials: the glasses become real jewels to wear.
To clean your glasses you can use the special Jimmy Crystal NY cloths that you find in the soft case and our spry.
Avoid all types of solvents and alcohol.
Do not use dirty or abrasive cloths that could alter the characteristics of their filters.
Jimmy Crystal NY sunglasses meet the regular and essential safety requirements established by directive 89/686 / EEC annex II section 1.4, according to the standard reference EN 1836: 1997 and subsequent amendments, and applied with the US FDA 21 CFR 801 regulation. 410.
The lenses are a CLASS 3 classified personal protective device, developed to protect the wearer from the harmful effects of the sun’s rays and offer protection from UV rays in accordance with the main international standards.
In case your eyewear needs assistance due to the loss of some crystals or other cases in which it needs repair, please proceed as follows:
1) Contact our Repair Laboratory at the email: [email protected] attaching the product image and details of the problem.
2) Send the goods by registered mail or courier to our office at the following address:
J.C. ITALIA SRL
VIA GIOLITTI 4
20025 LEGNANO (MI)
The shipping will be at your expense!
Once the glasses have been received, the Laboratory will update you on the repair times.
Standard repairs are carried out free of charge.
In the event of any costs due to particularly elaborate repairs for very damaged glasses, you will be contacted before proceeding for your authorization.
We do not allow the replacement of a purchased product with another on the website.
In the event that you wish to replace a product you will have to exercise your right of withdrawal on the same and subsequently purchase the new desired product.
You can find the measurements of the glasses directly in the product sheet, under the heading: “description”.
No, our lenses are not anti-reflective.
Yes, our lenses are polarized.
The crystals are not set and are applied by hand one at a time directly on the frame, increasing the value of the glasses. They come with pre-assembled prescription lenses. Changing the lenses is not recommended and in case of tampering the glasses are no longer under warranty. However, many customers turn to their trusted optician. The frame must not be heated as the crystals applied could detach.
The crystals are not set and are applied by hand one at a time directly on the frame, increasing the value of the glasses. They come with pre-assembled prescription lenses. Changing the lenses is not recommended and in case of tampering the glasses are no longer under warranty. However, many customers turn to their trusted optician. The frame must not be heated as the crystals applied could detach.
We suggest to consult your trusted optician.
The crystals are applied with a glue that guarantees an excellent performance. However, knocks and falls can cause the stones to detach. All glasses are supplied with a kit of stones to carry out small repairs. We recommend the use of “Pattex glue”. Glue the stone after having thoroughly cleaned the place where it came off, removing the residues. Detaching it may have left a small residue of glue that must be removed and then you can proceed to glue it again. The glasses must then remain in place for at least 24.
